🌍 Role OverviewWe are seeking a commercially driven Head of Marketplaces to lead our global marketplace strategy and manage our external eCommerce provider to maximize revenue and brand impact. This role will oversee marketplace operations, strategic partnerships, and performance optimization across platforms such as Farfetch, Zalando, Amazon Luxury Stores, and others. The ideal candidate combines marketplace expertise with strong vendor management skills and a deep understanding of fashion retail dynamics.
🎯 Key ResponsibilitiesMarketplace Strategy & ExpansionDevelop and execute a global marketplace strategy aligned with brand positioning and commercial goalsIdentify and onboard new marketplace partners, negotiating terms and ensuring strategic fitDefine assortment, pricing, and promotional strategies tailored to each platformVendor Management & Revenue OptimizationServe as the primary liaison with the external eCommerce provider, ensuring alignment on KPIs, SLAs, and growth targetsMonitor provider performance across merchandising, content, logistics, and customer serviceDrive accountability through regular business reviews, forecasting, and performance reportingCommercial & Operational ExcellenceOwn marketplace P&L, setting revenue targets and optimizing contribution marginsOversee product listings, inventory sync, and order fulfillment in collaboration with internal teams and external providerImplement scalable processes and automation tools to support growth and efficiencyBrand Integrity & Customer ExperienceEnsure consistent brand representation across all marketplace channelsMonitor customer feedback, platform trends, and competitive activity to inform strategyCollaborate with legal and compliance teams to manage contracts, data privacy, and platform regulationsCross-Functional LeadershipLead a team of marketplace specialists and analysts across key regionsPartner with digital, merchandising, supply chain, and finance teams to align strategies and share insightsRepresent the brand in marketplace partner meetings, industry forums, and strategic vendor engagements🧠 Qualifications & Experience15+ years of experience in marketplace management, eCommerce, or digital sales within fashion or luxury sectorsProven success managing external eCommerce providers and driving revenue through strategic partnershipsStrong analytical and commercial skills, with experience in feed management tools, ERP systems, and performance dashboardsDeep understanding of global fashion markets, consumer behavior, and platform-specific nuances
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