Consultant, Customer Care

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo provide an inbound and outbound, sales and service function to clients across multiple mediums (i.e. telephone, chat, social media, etc.), within agreed service levels and client experience requirements.QualificationsType of Qualification: First DegreeField of Study: Business Administration, Finance, Economics or related fieldExperience RequiredPersonal and Private Banking5-7 yearsExperience of the bank's products, processes and systems. Experience within a contact centre environment. Experience in sales campaigns and client onboarding.Additional InformationBehavioural Competencies:Adopting Practical ApproachesArticulating InformationChallenging IdeasConvincing PeopleExploring PossibilitiesFollowing ProceduresInteracting with PeopleMaking DecisionsMeeting TimescalesProducing OutputShowing ComposureUnderstanding PeopleTechnical Competencies:Active ListeningDifficult Calls ManagementElectronic Communications & DevicesInbound Phone StatisticsQuery ResolutionTelephone Caller Handling