Consultant Personal Lines

Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionPurpose: Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation.Responsibilities:Telephonically guide customers through the product offering, pricing, terms and conditions.Take ownership of queries and ensure they are resolved timeously and effectively.Handle urgent and complex enquiries and requests received telephonically and via email.Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.Maintain the outlined QA average on all calls.Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.Accurately and efficiently capture all customer data.Finalise calls at point of contact, where possible.Forward accurate policy documents to customers within mandated timeframes.Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.Requirements [Skills & Experience]:Grade 12Regulatory Examination (RE) – (Required)Minimum NQF Level 4 Short Term Insurance (Required)Relevant Tertiary – or Insurance Qualification. 2 – 3 years’ experience in the short term insurance industry.Competencies:Customer ServiceCustomer InteractionAnalytical ThinkingCollaborationExecuting Skills and Attributes:Strong analytical and problem-solving skills.Excellent verbal and written communication skills.Attention to detail and accuracy.Customer-oriented Customer-focused with a positive attitude.Ability to work independently and as part of a team.Strong organizational and time management skills. SkillsConsultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, UpsellingCompetenciesAction OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInterpersonal SavvyManages AmbiguityManages ComplexityEducationNQF Level 3 & NQF Level 2 - Below school leavingClosing Date18 November 2025 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.The Old Mutual Story!