Contact Center Agent: 2PM - 10:30PM (Sunday/ Monday Off)

OverviewThe Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine customer requirements, and resolution for Hussmann's more complex accounts. They will resolve internal and external customer issue via calls or email and provide the necessary follow up to certain customer.ResponsibilitiesHandle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365.Gather vital details from customers or technicians related to the reason for the call and identify the appropriate course of action needed to handle the call.Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations. Demonstrate advanced knowledge of the dispatch and escalation procedures required during business hours and afterhours. Monitor and dispatch service calls to technicians using the on-call application and escalating when necessary.Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software)QualificationsHigh School Diploma Required1+ years of customer service experienceExcellent telephone and communications skillsAbility to work in and handle high call volume environmentGood customer service skills and willing to work flexible hoursBasic PC skill required, including experience in Microsoft Word and ExcelAbility to work in a team environment and desire for continuous learning through cross-trainingAbility to follow proceduresAbility to type a minimum of 40wpmBenefitsHealth, Dental, and Vision Insurance 401k with Company Matching Contribution Discretionary 401k Company Contribution Tuition Reimbursement Program Life/Disability Insurance Maternity and Paternity Leave Panasonic Employee Discounts 15 Days Paid Vacation and 12 Company Holidays Employee Assistance Program And moreAbout HussmannFor over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.For more information about Hussmann, please visit www.hussmann.com.Hussmann is a subsidiary of Panasonic USA.Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.REQ-153285