MRI Applications Support Associate/Manager - USA

About AIRS MedicalAIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.As we continue expanding across the U.S. and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.Role OverviewJoin our US team as a MRI Applications Support Associate/Manager and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you'll combine MRI applications expertise with a customer-focused approach to ensure smooth installations, achieve radical scan time reduction without sacrificing image quality, and deliver a positive SwiftMR experience from setup to ongoing support.🚩Roles & ResponsibilitiesCarry out product installation at new customer sites involving MRI scan parameter optimization and network setupsTrain and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customersRespond to and resolve customer inquiries regarding product usage and/or MR image qualityAlign with Sales on sales pipeline priorities and renewal strategiesAlign with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customersRequirements🎯QualificationsBA/BS degree or equivalent experience3 or more years of MRI technologist experienceUnderstanding of DICOM communicationsAbility to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)Strong verbal and written communication skillsCreative, resourceful, detail-oriented and highly organizedPassion for continuously learning new technology and being able to provide value to the customerWillingness to travel by up to 65%-70% of working hours🏅Preferred Experiences3+ years of MRI application specialist experience Those with proven competencies may be promoted to an MRI Applications Support Manager job title upon final offer. PACS administrator experiences, with familiarity with latest technology as well as networks/serversFamiliarity with working in a ‘start-up' environmentExperience working autonomously from a remote locationBenefits🤝 Work Conditions and EnvironmentWork type: Full timeHealth Care Plan (Medical, Dental & Vision)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Short Term & Long Term DisabilityTraining & DevelopmentWork from home, with occasional business travelCollaborate with team members around the country and the world🏃‍♀️ Hiring ProcessDocument ScreeningCompetency-based interview Team InterviewCulture-fit Interview Background CheckOnboarding