REMOTE Call Center Specialist

Insight Global is looking for REMOTE Call Center Representatives to join a team in the United States. We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.Essential Responsibilities:• Answer incoming phone lines• Follow guidelines dictated in quality program for each call• Ensure security procedures are met in every interaction• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines• Ensure correct information is communicated in each interaction• Maintain call talk times while applying all file facts• Following details of required call scripts• Performs other functions as assigned• Processing files• Follow processing guidelinesRequired Skills:• High School Diploma or GED required• Additional education is preferred• 2+ years of call center experience• Must have at least 2 years consecutive with one employer Demonstrate customer service skills is required• Able to function between two departments incoming callsJob Type: 3-month contract opportunity with the potential to extend, full-timeHourly Pay: $16-17.50/hrMUST WORK CSTStart Date Desired: 12/15/25Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.