Customer Support Representative

***Please note, you must be available for this shift*** Monday - Friday: 11 am -7:30 pm ET We are Worthy & CIRCA Jewels. Our combined businesses are here to remake the world of pre-owned luxury jewelry. We use our expertise, technology, and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels. Today, we are the most trusted buyers of diamonds, fine jewelry and luxury watches on the planet.We are a global group of people who are not only passionate about our work but also about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.The Sales Support Coordinator position is an amazing opportunity to join a flourishing organization, grow with the role and make an impact. The role requires you to be able to balance multiple tasks simultaneously by leveraging your dynamic interpersonal skills and goal-oriented attitude as our clients’ first point of contact with our company. You will field incoming communication from interested customers and existing clients, asking pertinent questions in order to facilitate a referral to the appropriate parties. Responsibilities include additional clerical support duties as needed and as applicable, primary ownership of projects and/or tasks. Comprehensive training is provided.What You’ll DoHandle high-volume inbound calls from prospective and existing clientsQuickly, clearly, and professionally communicate with clients on a regular basis to understand their questions, providing accurate and timely information and solutions in responseWork cross-functionally between teams to support a seamless client experience from start to finishWork in tandem with our Sales and Operations Team to ensure all item updates are appropriately communicated and all follow-through is takenPrioritize your time according to the impact of the issue on the client's account and effectively provide solutions to issues or concerns in a timely mannerIdentify new and better ways of solving problems that improve our product, our processes, and our Seller experienceWho You AreA customer service guru, passionate, proactive, and adaptable with the ability to work in a startup, fast-paced, and team environment under tight timelinesA strong and kind communicator with professional direct verbal & written skillsAbility to work cross-functionally with different teams and company stakeholdersHighly organized with the ability to adapt to changing business needs and ability to manage multiple moving partsSelf-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and willing to take full ownership over Seller SupportWhat You Have1-2 years of professional experience in a customer service or customer experience roleHigh School Diploma or equivalentCustomer service mindset focusing on client success while operating in a fast-paced, fluid operating environmentSensitive to issues of urgency and be able to take ownership in escalating customer concerns as neededProven front-office experience handling high incoming call and email volumeFamiliarity with MS Office/Google Apps Suites and CRM platforms (i.e, Salesforce, Hubspot) preferredAvailability for one of the following shifts: 9:30 am - 6 pm ET OR 12 pm - 9 pm ETWhat We’ll Give YouA supportive, inclusive atmosphere in an organization that values your contributionsOpportunities for personal and professional growth through work experience and mentorshipAn attractive and equitable compensation package, including salary and stock optionsA generous benefits program featuring generous paid time off, comprehensive medical benefits, 401K plan, commuter program, health & wellness perks, and so much more