Operations Manager

JOB TITLE: Operations ManagerREPORTS TO: General Manager Job Purpose:The Operations Manager is responsible for working closely with the Store Manager to support the long-term strategic vision for the TOM FORD Store and the day-to-day business operations, including coaching and management of the non-Selling employees, supporting sales target achievement and delivering top client experience through sound operational procedures, processes, policies and strategies. Tasks & Responsibilities:Product & Stock Management:Maintain sales floor and BOH to the highest standards, in-line with Brand guidelinesManage all consignment activities, COG’s, negatives and on hands for storeFacilitate transfers to support optimal sell-thru and support zone successMinimize stock damages thru strong stock management and ensuring excellence in BOHConduct regular inventory cycle counts as directed and communicate proactively with corporate office on inventory issuesMonitor merchandise pricing and ensure accuracyEnsure exceptional standards of all stock areas, including well-organized and maintained stock areas that enable strong selling and a fast and seamless client experienceStore Operations & Process Management:Monitor Company policies and compliance matters; ensure adherence to policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping proceduresEnsure the store is secure and oversee compliance with all opening/closing proceduresTrain, coach, and lead all associates in the execution of operations tasks, including all POS procedures, returns, alterations, shipping & receiving, and all other operational tasksFollow the Company operational guidelines and polices at all timesEnsure the safety of the Store and its Employees is a priority at all timesOpen and close the Store as neededWork with the General Manager to ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverageParter with Finance to ensure all Accounts Payable & Receivable processes are managed accurately and in a timely mannerPeople & Talent Development Work with Store Leadership to develop strong market talent pipelines; identify, recruit, and retain top talents in all non-selling rolesSupport the Store Performance Management process: ensure clear expectations are set and that talents are rewarded for top performance; work with General Manager to correct underperformance as neededCreate a safe and inclusive workplace for employees and clientsParticipate in store meetings to discuss goals, performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associatesSupport a high energy and a positive work environment; maintain a fair, consistent, and equitable set of standards to inspire and motivate the teamSkills, Competencies & Requirements5-8 years of retail Operations experience required; preferably in a luxury environmentStrong entrepreneurial spirit, initiative, and commercial ability Deep knowledge of the luxury industry with a high level of fashion sensitivityAvailability to work during Store hours of operation, including nights, weekends, and holidays, as neededAbility to maintain presence on selling floor for long periods as neededStrong interpersonal, communication, organization, and follow-through skillsCapacity to motivate, train and develop a sales and operations team Ability to create high energy and a positive work environment. Successfully work and manage time in a dynamic and fast paced environmentMust be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as neededAbility to lift or carry (pushing/pulling) up to 25 pounds (or more).Ability to bend, stoop, reach or squat to handle and stock merchandiseAbility to stand or walk for long periods (4-6 hours)