Contact Centre Consultant

Are you ready to take on a challenging and dynamic role that will put your multitasking and communication skills to the test? Look no further! We have exciting full-time opportunities in our vibrant contact centre team. This role is perfect for those who thrive in a fast-paced environment and love engaging with customers to optimise sales opportunities.As a Contact Centre Consultant at RealNZ, you will be the go-to person for telephone, webchat, and email enquiries from guests and agents. Your expertise in providing exceptional service will be essential in ensuring an unforgettable experience for our valued customers. You'll have the chance to work with a diverse range of experiences that showcase the beauty of New Zealand.This role is based in Queenstown, therefore candidates must be based in Queenstown to be considered.What's in It for You?Get ready for adventure! Enjoy exclusive staff rates (and even free access on select experiences) across RealNZ's incredible offerings. Raft down Queenstown's rivers, dine at Walter Peak, explore the Te Anau Glowworm Caves, and cruise through the breathtaking Milford and Doubtful Sounds.What We're Looking ForPrevious reservations experience is highly desirable.Ability to effectively manage your time and multitask in a demanding environment.Proactive and professional communication style with a personable approach.Flexibility to work weekends, public holidays, and shift work as required.Strong numerical aptitude with confidence in working with pricing and adjustments.Exceptional attention to detail and accuracy in all aspects of work.Someone who is driven to succeed and loves the challenge of meeting sales targetsIf you are seeking an opportunity to be part of a dynamic team in the tourism industry and have a passion for delivering exceptional service, we would love to hear from youReal People, Real Places, Real Experiences. Welcome To Real.When's the best time to join the Real whānau? Now's good.We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.How To ApplyClick Apply now to be taken to our careers pagePlease note: We may move quickly and fill this role before the advertised closing date. To avoid missing out, we encourage you to submit your application as soon as possible.Job DetailsCompany RealNZ Reference # 41274 Posted on 06 Nov 2025 Closes on 26 Nov 2025 17:00 Location(s) Queenstown Expertise Contact Centre, Customer Service, Reservations Job level(s) Entry/graduate, Experienced Work type(s) Fixed Term - Full Time More details (document) PD_Contact Centre Consultant (Aug-23).pdfApplyPrintEmail this job to a friendApply with Seek« Back