Content Moderator - Live Streaming

Company Description MICO WORLD, established in 2014, is a global leader in open social platforms, providing diverse interactive features such as live streaming, chat, voice calls, and games. With a user base exceeding 100 million across over 150 countries and regions, MICO WORLD is dedicated to offering high-quality social products worldwide. The company has introduced various successful platforms, including MICO, YoHo, TopTop, and Sugo, and collaborates with over 150,000 contracted anchors. With a strong presence in markets like the Middle East, Southeast Asia, South Asia, Europe, and America, MICO WORLD continuously works to enhance localization efforts and expand brand recognition globally. Role Description This is a full-time, on-site position based in Cairo, Egypt, for a Content Moderator specializing in live streaming. The Content Moderator will be responsible for monitoring live streams, ensuring adherence to platform guidelines, and maintaining a safe and enjoyable experience for users. Daily tasks include reviewing live content for compliance, responding to inquiries related to user behavior, providing technical support, and assisting with customer service issues to enhance user satisfaction on the platform. Qualifications Strong analytical skills with attention to detail and problem-solving abilitiesExcellent communication and interpersonal skillsExperience in customer service and handling user-related inquiriesProficiency in providing technical support and addressing live streaming concernsAbility to provide training and guidance to users or team members when neededFluency in both English and Arabic is highly preferredKnowledge or experience in live streaming platforms and content moderation toolsAbility to thrive in a dynamic, fast-paced environment while ensuring professionalism