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IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in ALABANG, MUNTINLUPA.What you'll be doingAssisting customers with hotel booking inquiries, modifications, and cancellationsProviding detailed information about hotel amenities, rates, and availabilityResolving customer issues and complaints in a professional and timely mannerMaintaining accurate records and documentation of all customer interactionsCollaborating with the wider team to ensure seamless customer service deliveryAdhering to company policies and procedures to deliver a consistent customer experienceWhat we're looking forExcellent communication and interpersonal skills, with the ability to empathize and connect with customersStrong problem-solving and decision-making abilities to handle a variety of customer inquiriesAbility to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitudeAt least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).What we offerAt IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, includingComprehensive health insurance coverageGenerous paid time off and holiday allowanceOpportunities for career development and advancement