Content Moderator (Trust and Safety Specialist)

Job Title: Content Moderator (Trust & Safety Specialist)Location: Remote (Worldwide)Job Summary: The Content Moderator is responsible for reviewing and monitoring user-generated content to ensure compliance with platform policies, legal requirements, and community standards. This role plays a vital part in maintaining a safe, respectful, and engaging online environment by identifying and removing content that violates guidelines, including abuse, harassment, hate speech, misinformation, graphic material, or other harmful content.Responsibilities Review and act on reported content, including text, images, and videos, ensuring it meets platform guidelines. Focus will be on high-priority queues and edge cases that require human judgement. Monitor daily queues to identify new patterns of abuse (e.g., new spam techniques, coordinated hate campaigns) and escalate them to the Policy team immediately. Provide feedback on moderation tool efficiency. Suggest changes to workflows that can increase review speed without sacrificing accuracy. Maintain a high accuracy rate (95+) on all moderation decisions. Participate in calibration sessions with the team to ensure consistency in applying policies. Provide constructive feedback to Policy teams when guidelines are unclear or conflict with real-world context, helping to refine the rulebook for thousands of moderators. Investigate cases where content was removed or accounts were suspended, making final determinations on reinstatement requests with a focus on fairness and due process. Serve as a designated responder during “red alert” situations, such as graphic live-streamed events or coordinated harassment campaigns.Requirements Minimum of 2 years of experience in Content Moderation, Trust & Safety Operations, or community Management for a major tech/social media platform. Ability to spot subtle violations that automated systems miss (e.g., hate symbols hidden in images). Comfortable using moderation tools (e.g., Hive, Besedo, Salesforce) and Google Workspace. Experience handling spikes in content volume during global events or viral challenges. High level of emotional fortitude. Must be comfortable reviewing disturbing content (violence, hate speech, adult content) and have proven strategies for digital wellness. Deep understanding of regional nuances, cultural sensitivities, and historical contexts. Ability to distinguish between hate speech and protected political speech, or between violent extremism and documentary/news content. Proven track record of maintaining quality metrics while processing a high volume of content (e.g., 80-100+ pieces per hour). Ability to stay focused during repetitive tasks without losing attention to detail.