Content Operations Manager

Job Title: Content Production LeadLocation: HyderabadJob Type: Full-Time (Work from Office)Working Days: 6-Day WeekAbout the RoleWe are currently hiring for the role of Content Production Lead, and based on your background, we believe you could be a great fit.This role requires ownership of large-scale content production — driving operational excellence, streamlining processes, and ensuring seamless and timely rollouts. You’ll act as a bridge across multiple teams, combining project management rigor with resource and financial discipline to deliver high-quality learning experiences to thousands of learners.Key Responsibilities1. Content Delivery & ImplementationManage end-to-end delivery of content across all programs, ensuring timely rollouts with minimal errors.Oversee the content lifecycle including version control, updates, and retirement of outdated modules.Anticipate delivery risks and implement proactive measures to maintain a smooth learner experience.2. Process Design & OptimizationBuild and maintain scalable SOPs and workflows for content operations.Identify inefficiencies and redesign processes to improve speed, accuracy, and scalability.Drive automation and standardization to reduce manual overhead.3. Project & Stakeholder ManagementTranslate requirements into structured delivery plans with clear ownership.Act as a coordination hub between content, product, and placement teams.Provide progress updates, manage dependencies, and escalate blockers effectively.4. Quality Assurance & Continuous ImprovementDefine quality benchmarks for content rollout and conduct periodic audits.Implement structured feedback loops with learners and instructors.Lead initiatives to improve learner satisfaction and content effectiveness.5. Data-Driven OperationsTrack and analyze key operational KPIs (e.g., rollout accuracy, turnaround time, learner engagement).Build dashboards and generate performance reports for leadership.Use insights to identify risks, optimize performance, and forecast future needs.6. Sprint & Task ManagementManage content delivery sprints with strict adherence to timelines.Facilitate planning, review, and retrospective sessions to maintain agility.Ensure transparency on progress, priorities, and blockers.7. Team & Resource ManagementLead onboarding, training, and development of content operations contributors.Plan and allocate resources efficiently across projects.Foster a culture of accountability, collaboration, and high performance.8. Financial Oversight & Budget ManagementMonitor and manage budgets for content operations with financial discipline.Optimize resource spend and track ROI of tools, technologies, and initiatives.Collaborate with finance teams on procurement, approvals, and reporting.9. Operational Documentation & ComplianceMaintain comprehensive documentation of workflows, SOPs, and operational records.Ensure compliance with organizational policies and industry standards.Keep knowledge bases updated for transparency and continuity.Qualifications & SkillsMinimum Qualifications:Bachelor’s degree (preferably in Computer Science or a related field).1+ years of experience in operations management, preferably in Education or EdTech.Strong project management and process design skills.Excellent organizational abilities and attention to detail.Experience working cross-functionally with multiple stakeholders.Data-driven approach to problem-solving and decision-making.Proficiency with project management tools (e.g., Jira, Asana, Trello) and learning management systems.Strong communication and documentation skills.Basic understanding of content development and instructional design.Passion for education and learner success.About NxtWaveAt NxtWave, we’re building India’s largest online platform for 4.0 technologies, empowering learners to develop in-demand industry skills and accelerate their careers.Know more: https://www.ccbp.in