Content Strategy & Change Analyst

Content Change Specialist - Change Scope of Services:Review upcoming feature releases and product changes to identify all content touchpoints that maybe affectedMap content dependencies and prioritize updates based on user impact and business criticalityCollaborate with product managers and business implementation managers to understand feature specifications and user experience implications and work in the sprint timeline and frameworkDevelop content update strategies that align with feature rollout timelinesWork with cross-functional teams to coordinate content updates with product launchesDelivery Expectations:Clear documentation on change and direction of what needs to be changed for each releaseWorking with BIM and Product Managers to understand what features are getting delivered and then creating documentation on change or content that is needed based on changePerformance metrics:Organized and clear documentation of what needs to change for each releaseDeliverables are completed by pre-agreed upon timelines to meet our partner teams timeline to meet feature timelinesProduct Managers agree upon change content within timelinesEvaluate performance based on Customer Satisfaction (CSAT) scores and evaluate surveys to finetune content