Control Tower Analyst with French

Why This Role MattersAs a TaaS Control Tower Analyst with French, you’ll be at the heart of Goodyear’s connected fleet operations. Using telematics and predictive analytics, you’ll monitor fleet alerts, coordinate service with providers, and ensure seamless day-to-day vehicle management.Your work will directly support Goodyear’s mission to deliver innovative, data-driven mobility solutions by ensuring service quality, operational efficiency, and exceptional customer satisfaction.What You’ll DoMonitor and manage TaaS fleet operations through the GMC platform to ensure timely service and alert resolution.Respond to alerts by communicating with fleets, service providers, and installation partners to confirm service delivery.Authorize or reject jobs for TaaS accounts, verifying data accuracy and ensuring alignment with initial applications.Coordinate vehicle availability with fleet partners to enable service scheduling.Follow up with service providers when jobs are delayed or missing, ensuring smooth operational flow.Arrange breakdown and roadside assistance in collaboration with Goodyear Service line and relevant providers.Provide Level 1 technical support, including remote checks on telematics units (TCUs) and sensors.Maintain data accuracy and support daily operations within GMC, Salesforce, and MyWay systems.What You’ll BringBachelor’s degree required.Experience in customer support, call center, or other client-facing environments.Strong Microsoft Excel and ticketing tool skills.Experience in planning, scheduling, or within the transport/technical sector is a plus.Self-driven and organized, with strong prioritization and workflow management skills.Excellent problem-solving, communication, and team collaboration abilities.Fluent in French and English (written and spoken).Flexible and adaptable in a fast-paced operational environment.What We OfferPerformance Recognition: Pay-for-performance incentive plan rewarding individual and team success.Health & Wellbeing: Comprehensive medical coverage, eyeglass reimbursement, life insurance, employee assistance program, and financial support for unexpected life events.Flexible Benefits: A personalized benefits budget to adapt to your needs.Work-Life Balance: Hybrid work setup, 25 vacation days annually, and additional time off for special occasions.Learning & Development: Coaching, mentoring, and career growth programs to help you reach your full potential.Perks & Discounts: Access to Bookster library, Easter and Christmas allowances, referral bonuses, and Goodyear product discounts.Team & Community Engagement: Participate in team-building activities and CSR initiatives organized by our Fun & CSR team.#LI-CD2#LI-HybridNote: We encourage applicants from diverse and non-traditional backgrounds to apply, even if you do not meet every qualification listed above.Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com.