Control Tower Specialist, SCM Control Tower, Air & Sea

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)Job Posting Title: Control Tower Specialist, SCM Control Tower, Air & SeaTime Type: Full TimeMain Purpose of the Role:The Control Tower Specialist has the responsibility for timely and accurate completion of the daily tasks that make up the SCM Control Tower service activities.Duties & Responsibilities:Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes.Ensure that DSV processes are meeting target services levels.Ensure that the control tower team is meeting DSV and specific client setup KPI targets.Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams’ involvement is required.Relay consistent issues to Supervisor / Team Leader in a timely and efficient manner.Escalate to Supervisor / Team Leader proactively on continues disputes, high level decisions and high-profile service issues and potential risk situations.Obtain strong working user experience with department key activities and systems.Adhere to SOPs and work instructionsIdentify and report process gapsSupport monthly KPI data collectionBasic understanding of commercial documentsAwareness of freight forwarding and POM processes advantageousQualifications:Matric (Grade 12)Additional Computer Skills:Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, OutlookJob-Related Requirements:Min. 3 years’ experience in freight forwarding industryOther Minimum Requirement:Professional KnowledgeStrong industry knowledge and Supply Chain understandingSoftware SkillsGood command of Microsoft office programsLanguage SkillsGood command of written and spoken and EnglishAccuracy and attention to detailBasic analytical thinkingDSV – Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.