Corporate Bank – Client Service Senior Analyst - AVP

Position OverviewDetails of the Division and Team: Implementation and Service, RTM Malaysia.The team consist of Implementation Managers and Service Manager are dedicated to delivering seamless onboarding, integration and provide ongoing support and service to our clients.What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.You can expect: Flexible work arrangementCorporate group insuranceEAP – free and confidential counseling, online work-life resourcesComprehensive leave benefitsYour key responsibilities:Manage all service-related tasks for Corporate Cash Management (CCM) and TradeFinance Online (TFO) clientsMaintain high caliber client service level for all clientsAttend to daily queries related to client accounts, transactions/payments related inquiries and managing client requests.Provide L1 support and guidance for our Internet banking platform Work closely with L2 and Product Management to resolve any incidents and product-related issuesFollow up on outstanding service related issuesPrepare monthly internal and external reportingConduct service reviews for all Tier 1 and pre-selected Tier 2 clientsWork closely with implementation managers for related tasksAny other duties/tasks that may be assigned from time to time by the bank or persons acting on behalf of the bankEfficient communication in a cooperation model with clients and internal stakeholdersDrive client satisfaction action plans for CCM and TFO clients based on client survey inside and outside of l&S.Cross-sell bank products, including foreign exchange and fix deposit placement.Your skills and experience:Proven experience in service management, preferably in banking industriesStrong customer service orientation to maintain high caliber service level for clientsAbility to handle client queries, complaints efficiently.Familiar with Corporate Cash Management Trade Finance productsAbility to follow up on outstanding service-related issues proactivelyExcellent communication skills for effective collaboration with clients and internal stakeholdersStrong interpersonal skills to work with other teamsFlexibility to handle additional tasks as assigned by the bankExperience in creating and implementing action plans to improve service qualityAbility to identify client needs and opportunity for cross-selling productsHow we’ll support you: Flexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.Deutsche Bank & Diversity We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.