Corporate Business Operations Analyst I

Legal Entity: Honda Federal Credit UnionBusiness Unit: Honda Federal Credit UnionDepartment: Corporate BusinessDivision: 1CUWork Location: Torrance - Main Campus LocationShift: 1stWorkstyle: OnsiteCareer Level: 2Job Grade: Non-Exempt-4 (NE4)Salary Range: $52,600.00 - $78,900.00Job PurposeThis position provides very important daily operational management of several Corporate Card Programs that are integral to supporting American Honda and the credit union's Corporate Business Department. These card programs support Honda/Acura customer and dealership personnel programs by delivering funds to vehicle owners for service recovery and dealership personnel for sales incentive payments. Honda relies on accurate, timely, and efficient delivery of card plastic, card value loads, card operations, cardholder service, and payment collections to support various employee and business needs.Key AccountabilitiesPerform operation for several Honda Federal Credit Union (FCU) Prepaid Card programs, Fulfill shipment of monthly card requests, place value on cardTrack and invoice for card shipments, follow for payment and follow for paymentManage Card inventory for all brancheCoordinate value and load payments and card cancellations/reissues/refunds with the accounting departmentResolve customer problems as they ariseRecommend program enhancements as observed or requesteAssist with various card programs, customer communication, including answering phone calls, card account management, cardholder email communications and assist with program fraud managementTrack returned cards, provide outreach to update address records, and reship if possibleManage card destruction process monthlyAssist in managing fulfillment of departmental audit requestMonthly GL reconciliation of Branch Gift Card ProgramsQualifications, Experience, And SkillsFour-year college degree (BS or BA in relevant fieldAccounting course completionTwo plus years in financial intuition back-office support roleTwo plus years in accounting or an accounting-related roleExperience working with systems that process card transaction in-house versus outsourcedAdvanced Excel skills, including Pivot Table workExcellent verbal and written communication skillsMust be highly detail-oriented with excellent follow-up skillsHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.