Courier ( agent de route) P

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/expressABOUT THE ROLE:Sort, deliver and pick up shipments for a specific route/zone, in the most efficient and cost-productive manner, whilst providing a professional inter-face and image to customers and the general public.Being part of the CAS Gateway facility team, the courier also plays the role of a GTW warehouse agent while he is in facility.YOUR TASKS:CustomerAttend to customer need at all times in a professional, friendly and courteous manner.Shipment Delivery is to meet RDD, and Pickups are to be uplifted on time and no PU is missed.Provide timely customer feedback to Team Leaders and SupervisorFollow up on all customer enquiries.Direct Customer to the right DHL department when further information is required.Operations Centre SupervisorInform Supervisors and Team Leaders on all service-related issues.Be accountable and honest and meet performance expectations.To provide suggestions to improve operation efficiencies or business need.To be able to meet special delivery & PU expectations.To be able to participate in warehouse processing, sorting, loading, unloading and any task part of the TH or GTW warehouse activity. All Operations StaffBuild-up a reliable relationship to facilitate the daily operations activities.Co-ordinate within shift operations to meet operational demands at a high service quality.Understand and comply with the requirement from other Gateways and Hubs.Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image.Maintain the good relations and follow-up the special requirement if necessary.Expand knowledge to other roles within Operations in order to carry out these functions through a rotational shift mechanism.Customs & other regulatory agencies.Activate the process flow to comply with the regulatory policy and manage the daily activities.Third Party AgentsTo be able to work with contractors to ensure that shipments beyond a courier’s capability are attended to on a urgent basisTo alert Team Leaders/Despatch Officers in advance when contractor help is required.To be able to separate shipment belonging to contactor earlyCustomer Services Team/Despatch TeamTo meet the expectation of delivery and PU as per service standards.To provide quality feedback to customer service on service incidents when arises.To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need.Sales TeamTo be able to provide good sales lead to sales team.To build good rapport with sales team and customer for continuous businessTo be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.Shipment delivery and collectionDeliver without delay all inbound shipments.Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay.Electronically Record via a scanner (or manually if required) all shipment process activities.Ensure all cash resulting from the delivery or collection of shipments are handed immediately on the same day of the transaction to the ops cashier/Supervisor.Ensure good maintenance of the allocated vehicle.Perform duties professionally and courteously in line with Company image with respect to all road users.Ensure the security and integrity of all shipments whilst in his/her careEnsure that all necessary papework for shipments associated with pick-ups and deliveries is fully compliant to the DHL standards before freight is sent to OB processing.Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.Provide accurate and complete paperwork records for shipment movement and any financial transactions.Ensure MPS (perfect shipments) are injected to our network.Ensure that all handling processes are completed in a timely and professional manner as per DHL standards.Ensure that sorting process is completed properly according to network standards splits.Processing inbound and outbound materialsEnsure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.Process inbound material upon arrival and make sure material is available on time to sort area and any material not going out for delivery is secured according to the Security policy and procedures.Process outbound material according to the latest processes and procedures.Arrange / attend physical inspections of shipments by authorities and record actions.Monitor the registration / license requirements for DHL Customs facilities.Process Area and Equipment MaintenanceEnsure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards.Keep the process area clean and tidy and make sure it is ready for the next process cycle.The incumbent has the following duties regarding work health & safety:Take reasonable care for own safety;Take reasonable care to ensure your acts or omissions do not adversely affect the health and safety of others;Comply with reasonable instructions from DHL to assist you in complying with the WHS Act and Regulations; Co-operate with policies, procedures and safety rules or instructions relating to health and safetyReport hazards, incidents and near missed to your supervisor on the day of the occurrence.Attend health & safety training as directed by DHL.YOUR PROFILE :BAC +2More than 1 year of Driving Experience with Driving License ‘B’ & ‘C’Prior experience in a service transportation preferableSkillsDriving License B & CCommunication skills (French and English), spoken and writtenSoftware skills (Word ,Excel ,PowerPoint ,etc..)