Credit Customer Relationship Manager

Customer Credit Relationship MangerTirecraft IngersollThe Customer Credit Relationship Manager oversees and controls all aspects of Accounts Receivable across the organization. This role ensures consistent credit practices, enforces policies, mitigates risk, and leads collection activities from start to finish, including legal escalation when required. Acting as the key contact between the Support Centre and stores, the Customer Credit Relationship Manager drives financial accountability, provides reporting transparency, and safeguards company receivables through proactive management and strong customer relationships.Helping Canadians Get AheadBenefits:Benefits Package including Health and Dental coverage + moreEmployee Assistance Program (EAP)Employee Purchase Program (deals deals deals!)Birthday off with pay Ministry Certification(s) availableFuture ownership opportunities; Employee Stock Ownership PlanResponsibilitiesLeadership and OversightTake ownership of the company’s full Accounts Receivable (AR) portfolio across all storesLead the credit and collections process, ensuring consistency, accuracy, and adherence to company policyTrain, guide, and support store teams in proper credit and collection proceduresCommunicate regularly with management regarding AR status, trends, and risk exposureCredit ManagementReview and approve new credit applications, set limits, and determine terms based on financial analysis and payment historyMaintain and enforce company credit policies and update them as requiredMonitor account activity for policy compliance, misuse, or abuse and escalate concerns appropriatelyManage credit limit changes and risk exposure based on evolving customer circumstancesCollections and ControlProactively manage overdue accounts through direct communication with stores and customersLead the escalation process including issuing demand letters, final notices, and referring to legal or third-party collectionsOversee and document all collection efforts and outcomesNegotiate and manage payment plans where appropriate while protecting company interestsReporting and AnalysisPrepare, analyze, and distribute AR reports (aging, risk exposure, collections performance, bad debt trends)Identify and flag concerning accounts or patterns for management actionReconcile and review accounts to ensure data integrity and timely reportingSupport month-end close and assist with bad debt provision analysisCompliance and DocumentationEnsure AR processes comply with company standards and legal requirementsMaintain thorough and accurate records of credit reviews, customer communications, and collection activityMaintain pre-filled credit applications for new suppliersCredit Card ReconcilingCollaborate with finance during audits, legal reviews, and system updatesPerform any other tasks as assigned by managementQualifications5+ years of experience in credit, collections, or AR management (multi-location environment preferred)CCP designation considered an assetStrong understanding of credit analysis, collections law, and AR systemsProven ability to balance customer relationships with firm enforcement of policyExcellent communication, organization, and analytical skillsProficiency in reporting and ERP systems (Costar or equivalent)Interested applicants should submit their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an new vacancy.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Powered by JazzHRkpu9hl6n14