Croatian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is proud to offer an exciting opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to beautiful Greece. In this role, you will provide exceptional customer support to Croatian-speaking customers, helping them navigate their travel arrangements and making their experience with Booking.com outstanding.ResponsibilitiesHandle customer inquiries in Croatian via phone, email, and live chat regarding bookings, cancellations, and travel-related questionsAssist clients in utilizing the Booking.com platform to maximize their travel experienceResolve issues related to reservations in a timely and effective mannerDocument all customer interactions and transactions in the CRM system to maintain accurate recordsCollaborate with other departments to ensure prompt resolutions to customer issuesStay updated on promotions, services, and policies to provide accurate information to customersRequirementsFluency in Croatian (written and spoken), with English proficiency preferredCustomer service experience, particularly in travel or hospitality, is advantageousStrong communication and interpersonal skills, with a genuine passion for helping othersAbility to troubleshoot and resolve customer concerns with patience and professionalismFamiliarity with CRM systems is a plusWillingness to relocate and immerse in a new cultural experience in GreeceStrong organizational skills and the ability to manage multiple tasks efficientlyBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..