Customer Support Specialist (USA, English C1/C2)

Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. Among our clients are such companies as SpaceX, Nike, Starbucks, Bank of America, Yves Saint Laurent, and many others. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects. Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across North America, offering our signature glass products and services to diverse markets.

We are looking for a proactive Customer Support Specialist (lead qualification) to join our team. This role is essential in establishing initial contact with potential clients, assessing their needs, and directing them to the appropriate sales team members. If you enjoy engaging with people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!We consider candidates from anywhere in the world!Employment Type: Full-time, 8: 30 AM - 5: 00 PM, New York timeRemote workKey Responsibilities:

Conduct initial contact and respond to incoming inquiries from potential customersQualify leads by assessing customer needs, project requirements, and budgetProvide basic product information and initial consultation to prospectsRoute qualified leads to the appropriate sales representativesMaintain accurate records of customer interactions in HubSpotCommunicate effectively with both B2B and B2C clients via phone, email, and chatEnsure a positive customer experience by providing timely and professional responsesRequirementsStrong communication and interpersonal skillsExperience in sales, customer service, or a similar client-facing roleAbility to quickly assess customer needs and qualify leadsTech-savvy, with proficiency in CRM systems (HubSpot preferred) and communication toolsFluent in EnglishBenefitsCompetitive salary based on skills and experiencePaid sick leave and vacationWhy Join Us?We provide documents suitable for obtaining Nomad visasClear opportunities for career development and salary increaseWork with a diverse and talented group of professionalsSupportive and innovative work environmentNext Step:

After reviewing your profile, you will receive an invitation to participate in a virtual video interview. This is an excellent opportunity for us to get to know you better and for you to showcase your skills and experience. Completing this step will expedite the scheduling of a formal interview with our team. Join Crystalia Glass LLC and play a vital role in connecting customers with the right solutions. Apply today!