Parts Interpreter

DescriptionYou will make an impact in the following ways:

Act as the first contact for customers, addressing their needs and issues promptlyParts interpretation and the provision of required partsProcessing and receiving orders and quotes in a timely mannerAdvise on part suitability and talk customers through the best solution for the jobCarries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactionsOrganise and manage daily freight deliveryWork closely with office and service departmentsAccountability of all parts correctly counted in and out of the Lae branchCarry out quarterly & annual parts countResponsibilitiesAdditional InformationFull TimeMon-Fri Dayshift + Saturday MorningsCompetitive Hourly RateTo be successful in this role you will need the following:

Parts interpreter experience in an Automotive or similar type industryCustomer service and effective communicationEngine knowledge is an advantageAbility to learn new software and processesHigh attention to detail with the ability to prioritise and troubleshot complex tasksForklift ticket would be highly desirableValid car drivers license is requiredQualificationsCritical Competencies: Values differences - Recognizing the value that different perspectives and cultures bring to an organizationOptimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements