Custody Manager

Generic ResponsibilitiesCoordinate between team members in fulfillment of Custody set plan. Assist the Head in ensuring the dissemination of policy & procedures and efficient & effective performance of responsibilities. Supervise/ monitor a small group of employees with lower or same seniority.Ensure that officers & junior officers/ apprentice receive periodic training. Participate in evaluating team members and provide feedback through performance evaluation.Quarter sample review for RCSA compliance & report for incidents properly. Participate in providing periodical analytical reports and presentation.Key ResponsibilitiesSupervise the team managing client onboarding, service delivery, and product support for custody solutions.Manage the development and enhancement of custody offerings (safekeeping, corporate actions, reporting) to align with evolving client needs and market standards.Drive business growth by identifying opportunities to improve product competitiveness, streamline operational workflows, and strengthen client relationships.Maintain documentation and support audit or compliance reviews related to income collection.Investigate and resolve any discrepancies or client queries related to reported movements or holdings.Coordinate with internal departments (e.g. Legal, Operations, …..etc) for document-related requests or disputes.Assist in preparing marketing materials, presentations, and product brochures tailored to custody offerings.Manage product performance and monitor its profitability, fees, acquisition by volumes and number of accounts.Establish relationships with regulatory authorities and external stakeholders such as stock exchange, MCDR “Misr for Central Clearing, Depository and Registry”, brokerage companies, customers. Etc.Ensure regular market surveys and competitor analysis for any required action in the pricing or to reposition among the market players.Work closely and provide support when needed to the custody operations team. Oversee related User Acceptance Testing (UAT) and review the results to ensure correct implementation.Ensure the proper handling and resolution of complaints in cooperation with Consumer Rights Protection – Compliance & Governance, adhering to established policies, procedures and SLAs.Minimum QualificationsBachelor degree Master degree is preferableMinimum Experience:+8 years of relevant experience preferably banking +3 years of experience in similar role Job-Specific Knowledge & Skills: Strong knowledge of Bank functions, responsibilities & processesExcellent analytical skillsHigh level of decision making & leadership skillsExcellent problem solving skillsExcellent presentation and negotiation skillsExcellent command of MS Office (Word, Excel, Power Point)Personal SkillsHigh level of professionalism and self-motivation.Excellent teamwork, communication & time management skills.Strong ability to coach, team building & motivation of others.