Customer Account Manager

I am partnering with a fast growing premium food start up that keeps some of Londons busiest, healthiest restaurant kitchens moving.They are now looking for a hands:on Customer Account Manager to own their biggest hospitality client and a small portfolio of other key accounts.This is not a desk role and its also not pure hunter sales.Its on the ground, relationship driven account management with real impact.Whats in it for you Salary: A GBP 40,000:A GBP 50,000 DOE. Scope: A flagship hospitality account already in high growth, plus additional accounts to round out your portfolio. Influence: Direct access to the senior team in a business that actually listens and adapts. Development: Real progression in an ever:evolving, genuinely exciting company. Environment: A genuinely friendly, entrepreneurial team who care about good product, great service and keeping good people.The role : what you will actually doYou will be the person everyone calls when something matters. Look after a large, fast growing casual dining group across London, plus a mix of other existing clients. Be out and about: visiting sites, checking in with managers, walking kitchens, understanding whats really going on. Own the day to day: quality issues, missing items, delivery timings, this doesnt look right moments and fix them Be the filter between the client and the internal teams: solve what you can, escalate only what really needs it. Work closely with warehouse, prep/production, buying and customer service to make sure the right product lands in the right place at the right time. Spend time at the production site when needed: checking product, talking to the team, aligning on specs and expectations. Join a weekly commercial meeting to talk through how your week has gone, performance, and whats coming up.You are basically there to make sure key customers feel looked after, heard, and supported : and that the internal teams arent buried under noise.Who this is perfect forThis will suit someone who reads the below and thinks: Yes, thats me. You have managed multi:site hospitality accounts before: restaurants, QSR, contract catering or hotel groups. You like being in service led, operational environments: fridges, warehouses, prep kitchens dont scare you. You are confident but fair: you will stand up for your customer and for your company when needed. You can tell the difference between a real problem and a one off blip and you dont turn everything into a drama. You are naturally organised and autonomous: you run your own diary, plan your week, keep on top of visits and follow:ups. You are comfortable in a growing, non:corporate business where not everything is perfectly structured... yet. You like the idea of growing with the company: staying long enough to build deep relationships and then potentially flex into new areas (buying, new business, bespoke/production, etc.).This is not right for someone who needs rigid processes and layers of sign off to function.It is right for someone who enjoys a bit of chaos, can bring some structure with them, and wants to be part of a growth story.This is a field based role with regular office and production site visits.