Customer Advisor (Dutch speakers) for Smart Home & Appliances

Are you a Dutch speaker who enjoys assisting customers and solving problems efficiently? On behalf of our client we are looking for a Dutch-speaking Customer Advisor to join their team for a project with a leading premium home appliances brand. In this role, you will be the first point of contact for customers, helping them with questions about products, warranties, repairs and services. By providing clear, friendly, and solution-focused support, you will ensure every customer enjoys an excellent service experience.Key ResponsibilitiesManage incoming customer inquiries via phone, email and chat in DutchProvide support on product information, orders, warranties, repairs and servicesGuide customers through troubleshooting steps or escalate cases to technical teams when necessaryEnsure timely and accurate follow-up on open cases until resolutionKeep records of customer interactions in the CRM systemDeliver service with empathy, patience and professionalism, reflecting the high standards of the brandRequirementsNative-level Dutch and strong proficiency in English (spoken and written)Previous experience in customer support, technical support, or call center environments is an advantageStrong communication and active listening skillsAbility to handle technical product-related questions with confidence (training provided)Problem-solving mindset and ability to remain calm under pressureComfortable with digital tools and CRM systemsBenefitsWhat We OfferCompetitive salary Monthly performance-based bonusesRelocation package for abroad candidatesWork remotely all over GreeceFree online Greek language coursesOpportunity to represent a premium international brand in home and lifestyle productsThorough training on products and service standardsSupportive team environment with opportunities for career growth