Customer Care Agent

Closing Date 2025/11/07Reference Number KFM250522-2Job Title Customer Care AgentJob Type PermanentBusiness Unit Spec-Savers South AfricaDepartment Call CentresNumber of Positions 1Location - Town / City Port ElizabethLocation - Province Eastern CapeLocation - Country South AfricaMinimum Education Level Grade 12 | National CertificateJob Category Customer ServiceJob Advert SummaryTo provide exceptional customer service by handling inbound and outbound calls, responding to email and live chat and WhatsApp queries, and managing online feedback such as Google reviews. The role requires strong communication skills, computer literacy, and a customer-centric mindset.At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.Minimum RequirementsMatric or equivalent1 year of customer service experience preferred (call centre or retail environment advantageous)Basic computer literacyFamiliarity with email, chat platforms, and CRM systemsBasic knowledge of Google reviews and online customer engagementProficiency in EnglishDuties and ResponsibilitiesAnswer inbound customer calls in a professional and timely mannerMake outbound calls to follow up on customer and store queries, feedback, or service-related issuesRespond to customer and store queries via email, WhatsaApp and live chat platformsMonitor and respond to Google reviews and escalate concerns where necessaryLog and track customer and store interactions using internal systemsProvide accurate product, service, and policy informationResolve customer and store complaints efficiently and empatheticallyFollow up to ensure resolution and customer satisfactionMaintain a positive, professional attitude in all customer and store interactions