Customer Care Agent with German

We are looking for talented individuals to join a role with a flexible and accommodating schedule. Our shift schedule, with hours between 8:00 AM and 10:00 PM, is designed to help you find your ideal rhythm. We offer full-time as well as part-time contract options for students that let you balance your work and studies. Our shifts are rotated monthly so you can easily plan ahead.A job that matters: your task Customer Support: You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat. Data Entry & Verification: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete. Communication: You conduct conversations in flawless German (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely. De-escalation: You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers. Team Collaboration: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests. Administrative Support: You will support the processing of fault and repair requests and the documentation of customer interactions. An experience that matters: your skillsLanguage Skills Fluent German in both written and spoken communication Fluent English in both written and spoken communication Experience & Skills Strong communication skills and enjoyment of customer interaction High service orientation and problem-solving abilities Experience in handling upset customers and de-escalation techniques Proficient in using standard end-user software, particularly MS Office Knowledge of CRM systems A workplace that matters: our offering Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust Attractive remuneration package Opportunity for flexibility with a hybrid working model Home office allowance 25 days paid annual leave Additional health insurance Employee Assistance Program (Mental Health, Legal & Financial Counselling) 200 BGN Food vouchers Public transportation card Optional parking space Multisport card Language training opportunity Employee referral program Brand new modern office premises in a class A business building Fresh fruits in the office Training and mentorship programs Access to over 15,000 LinkedIn Learning courses to assist in your professional development