Customer Care/ Business Specialist

About PayoneerFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.Role SummarySeoul | Hybrid | Full-timeWhat You’ll DoHandle inquiries from customers relating to operational proceduresMaintain a high level of customer serviceFind creative solutions to customer issuesMaintain high level of knowledge of Payoneer products, services, and proceduresCommitment to meet department requirements like Service Level Agreements, performance metrics etc.Communicate effectively with other departments to maintain customer satisfaction and meet regulatory guidelinesWho You Are3+ years of customer service or related experience handling incoming inquiries Bachelor's DegreeFintech/Financial Services experience preferredExcellent verbal and written communication skillsProblem analysis and problem solving abilitiesAbility to work in a goal-oriented environment with high efficiencyHigh proficiency of written and spoken English is a must.The Payoneer Ways of WorkingAct as our customer’s partner on the insideLearning what they need and creating what will help them go further.Do it. Own it.Being fearlessly accountable in everything we do.Continuously improveAlways striving for a higher standard than our last.Build Each Other UpHelping each other grow, as professionals and people.If this sounds like a business, a community, and a mission you want to be part of, apply today.We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.