Customer Care Employee

FunctionYou will join our dynamic Customer Care team in Genk and ensure a good and structural cooperation with our customers and internal departmentsYou will be responsible for a follow-up of our customers from A to Z (order entry, administration, operational follow-up, …). "Are customer agreements respected? Are the desired results achieved? Are there other opportunities for Move within the customer’s company?" You will monitor service performance and take action (with your team or other departments) when performance is not metYou will register and follow up complaints accurately and inform the customer about the status of these complaintsYou will report to the Team Leader Customer CareProfile:You preferably have a bachelor's degree. Experience in a similar position is a plusYou have a very good knowledge of the Dutch and English language orally and in writing. Knowledge of German or French is a plusYou have excellent communication skills. Customer-friendliness is important to you and you can be assertive when neededYou have a very good knowledge of MS OfficeYou have a genuine interest in new working methods, you are curious and like to put the dot on the "i"You are looking for a job with a lot of space for your own responsibility and you can handle a healthy portion of stressWe offer:A fulltime job, fixed term contract of employment with the possibility of permanent employment. Flexible working hours in consultation with the team and/or Team Leader (8h/9h - 17h/18h) in a dynamic and collegial work environmentA varied and broad range of tasks with opportunities for growth. You will be trained 'on the job' by experienced colleagues. Further development is stimulated throughout the organizationIn addition to our competitive terms of employment, you can count on numerous fringe benefits such as meal and eco vouchers, sporting, healthy activities and, on top of that, tasty Nespresso in a modern office setting