Customer Care Executive

We are seeking a dedicated, empathetic, and customer-focused Customer Care Executive (With Family Book) to join our team. In this role, you will be the voice of our brand—providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You’ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.Key Responsibilities:Respond promptly to customer inquiries via phone, email, live chat, or in personProvide accurate, valid, and complete information by using the right tools and resourcesHandle customer concerns and complaints with empathy, professionalism, and efficiencyFollow up on customer interactions to ensure satisfaction and resolutionMaintain records of customer interactions, transactions, feedback, and actions takenCollaborate with internal departments to find solutions and improve customer service processesIdentify and escalate priority issues to the appropriate channelsContinuously strive to improve service quality and customer experienceStay updated on company products, services, promotions, and proceduresMeet individual and team performance goals for service level, quality, and productivityQualifications:Bachelor degree in communications, business, or related field2 to 4 years of experience in customer service or client support roleExcellent verbal and written communication skillsStrong problem-solving skills with a solution-oriented approachPatience and ability to handle difficult or emotional customers with professionalismStrong multitasking, time management, and organizational abilitiesProficiency in using customer service software, CRMs, and Microsoft OfficeAbility to work independently and as part of a team in a dynamic environmentPositive attitude, willingness to learn, and a customer-first mindset