Customer Care Intern with English

Department: Customer SupportLocation: EMEA-PolandCompensation: zł5,400 / monthDescriptionThe Customer Care Intern should interact with customers to handle support functions for iTero scanner. Receive customer requests through phone, email, chat and SMS, validate customer account, support, and document interactions in the CRM database. Should ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.Key ResponsibilitiesAdapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.Handle all customer interactions with professionalism and care.Follow up on their cases until proper resolution.Document all interactions including all details required in the correspondent CRM.Report complaints and product safety.Comply on deadlines on LMS courses.Skills, Knowledge & ExpertiseHigh School Degree.Proficiency in English.Salesforce.com knowledge and understanding of CRM as a plusGeneral knowledge in Customer Service.Microsoft Office Package knowledge (Outlook, Power Point, Excel, Word).Job BenefitsPrivate healthcare Luxmed,Multisport card,Private insurance,Meal vouchers,Co-financing of company products,Employee Support Program.Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:Align Technology (Poland).pdfApplicant Privacy PolicyReview our Applicant Privacy Policyfor additional information.Equal Opportunity StatementAlign Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.