Customer Care Professional

At American Express, our culture is built on a 175-year history of innovation, shared  values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your careerHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American ExpressGo above and beyond at a company that sets the standard for customer-first service.As Banking Servicing Network we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiryEnsuring we resolve customer queries/issues to the best of our abilityAbility to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfactionDeliver on Employees, Customer and Shareholder metrics as per goalsAdherence to Quality and Compliance guidelinesCommunicates Effectively and have ability to recognize tone and mood of customer through written communicationAdaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communicationEnd to end customer service via chat servicingAbility to Address 2-3 conversations simultaneously Minimum QualificationsGraduate and Above Preferred QualificationsChat Experience of one year or above preferredGraduates in any disciplineMust be flexible to work in 24x7 environment Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulationAdaptable to change and demonstrated ability to work effectively in a team.Ability to take independent decision & meet stringent deadlinesTyping Speed - 25- 35 Words/MinuteQuick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools)    We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.