Customer Care Representative with German

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.Responsibilities:Support inbound inquiries from internal and external customers as they interact with our online tools, products, and servicesCollect and provide accurate, valid, and detailed information by using the right methods/tools and following procedures for creating cases in Salesforce CRM including entering accurate, concise case notesShould be able to summarize the ticket, collect relevant information and classify the tickets on the service platform for further team to work uponShould communicate clearly to stakeholders and be able to judge where to escalate the service tickets for resolutionTenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting/explaining the best solution to solve the problem with the goal of attaining First Contact ResolutionHandle and resolve escalated customer issues and understand when to escalate or advance customer issues which require next level reviewLearns and follows company policies, standard operating proceduresAbility to implement productivity/efficiency projects via continuous improvement methodologyActively participate in team discussions and activities & administer an automated Post-Call CSAT SurveyCritical skills required:Foreign languages skills:Advanced English language skills, written, reading and spokenAdvanced German language skills, written, reading and spokenEducation Background - Diploma / Grad / Post GraduateUnderstanding of Order Management & Customer Service ProcessExcellent communication skills both written and verbalVery good Knowledge of MS Office Suite ( Excel, PowerPoint etc.)Minimum Experience of 6 to 12 months and past experience of operating in contact center/ voice operations͏Benefits of joining our team"Competitive salary with an attractive set of social benefits:Private Pension Plan;Monthly Benefit budget;Medical insurance;Life insurance;Christmas bonus;Childbirth allowance;Great career opportunity to work for one of the biggest brands in the world in a unique work environment;Personal development in a multinational working environment through nice extracurricular activities with the team;Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);Extra annual leave days depending on tenure within Wipro;BOOKSTER opportunities;Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;Employee Assistance program;Employee Referral Program with attractive incentive schemesThe promise of an enjoyable first impression after discussing with any of our recruitment colleagues.