Customer Contact Management Trainee (French Speaker)

Location: Budapest, HungaryAbout The JobOur Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?Main ResponsibilitiesCollect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined prioritiesManage incoming customer calls and monitor new cases coming via emailAim for “first call resolution” practice especially for requestsClassify and Assign cases to the responsible resolution team/colleagues if first call resolution is not possibleSupport request/claim resolution process with additional data gathering and communicationMonitor operational reports, follow-up on all requests and claims to secure resolution and communication to customer ed on templatesExperienceAbout you Ongoing university studies (active student status)Min. 30 -hour availability/weekOrganized, attention to detail, good communication skillsPrevious experience in communication area is a plusSoft SkillsTeam player, able to work collaboratively with other TeamsOrganized and structured to execute tasks as per deadlinesAttentive to details and works with precisionKnowledge of Microsoft Office and expertise of MS ExcelGood communication skillsAbility to interact with customers in a professional mannerIs self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learnerWell-inclined towards change and has the ability to work under pressureEducationOngoing university studies (active student status)Min. 25 -hour availability/weekLanguagesFluent in French and EnglishWhy choose us?Bring the miracles of science to life alongside a supportive, future-focused teamDiscover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationallyEnjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impactTake good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leavePlay an instrumental part in creating best practice within our Request and Disputes Iberia Team#Sanofi#SanofiCareers#joinSanofi#jobopportunities#careeropportunities#sscjob#Sanofi_Budapest_Hub#Budapest#globalprocess#continuousimprovement#project#trainee#english#frenchnullPursue Progress. Discover Extraordinary.Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.