Customer Education Manager (m/f/d)

Why voize? Because we’re more than just a job!At voize, we’re revolutionizing the healthcare industry with AI: Nurses simply speak their documentation into their smartphones, and our AI automatically generates the correct entries. This saves each nurse an average of 39 minutes per day, improves the quality of documentation, and makes their daily work much more rewarding.voize is YCombinator-funded, already in use at over 1000 senior care homes, and has grown by 100% in the last 90 days. Our customers save over 3.5 million hours annually - time spent on people instead of paperwork.But this is just the beginning. With our self-developed voize AI, we’re transforming not only the healthcare industry, but also have the potential to create value in many other sectors – from healthcare to inspections.As a dynamic team, we blend cutting-edge technology with social impact. And now, we are looking for You to join us!💡 Your Mission: Delight customers, optimise processes!As a Customer Education Manager at voize, you will own how customers learn. You will be involved in the instructional design, the user training and the enablement operations for our clients and the users of the platform. You will plan the curriculum, design and deliver micro-learning educational content to frontline users, develop training for coaches and partners, and ensure internal onboarding managers are set up for success.🚀 Your Daily Business – No two days are alikeDesign Learning: Build scalable, mobile-first learning pathways for users, partners, and managersCreate Content: Produce videos, modules, playbooks, and manage knowledge systemsTrain & Enable: Lead onsite trainings, user research, and train-the-trainer programsCollaborate: Align with Product, Sales, and Success teams to support the customer journeyOptimize: Track metrics, analyze feedback, and continuously improve learning impact by iteration🤝 Your Skillset – What You Bring To The TableWillingness and ability to travel across Germany 4–6 times per month for customer trainings and field research3+ years of experience in instructional design, enablement, or learning experience designExpertise in microlearning, mobile-first learning, or adaptive learning strategiesStrong writing, structuring, and visual design skills for content creationComfortable collaborating across teams and taking ownership of end-to-end projects🎯 Our Success Mindset – How We Work At VoizeYou’re confident in German (C2 or above) and English (C1 or above), in order to deliver top-quality training both internally and externally. You’re resilient - you see challenges as opportunities, not obstaclesYou work iteratively - test, learn, and improve instead of aiming for perfectionYou're a project manager - you can manage multiple projects at once, and can collaborate cross-functionally. You have a critical eye - with great attention to detail and a UX mindset🌱 Growing Together – What You Can Expect At VoizeWe are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient careWe foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from GermanyBecome a co-creator of our success with stock optionsGenerous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and AudibleYou decide when you work best, that means flexible working hours and a good hybrid set-up. ✨ Ready to talk? Apply now! 🚀We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!