Customer Enablement Manager

🚛 About QargoQargo is a cloud-based (SaaS) Transport Management Platform.We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.We’re looking for a Customer Enablement Manager to join our team in Ghent or London. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!💼 About the RoleAs Customer Enablement Manager, you empower users to thrive in Qargo from day one.You will build clear, engaging and scalable learning experiences, transforming complexity into clarity through training, documentation and a structured learning academy.🔑 Key ResponsibilitiesBuild and maintain a comprehensive, up-to-date product knowledge base and training materials.Design clear, structured tutorials that guide customers through key functionalities at their own pace.Create engaging content such as how-to videos, walkthroughs and step-by-step guides that simplify complex workflows.Develop and maintain an interactive training academy ensuring consistent onboarding quality.Collaborate closely with Product, Customer Success and Support to align messaging and incorporate feedback.Monitor training effectiveness and customer feedback to continuously refine materials.Gradually expand learning tracks to cover industry best practices and deeper product usage.✅ Skills & Experience2–3 years of experience in knowledge management, enablement, training, or related roles.Affinity with Transport Management Systems (TMS) and the transport industry is a plus.Knowledge of or experience with AI content creation, prompting or programming is a strong advantage.A creative mind with the ability to turn complex workflows into engaging, cohesive learning tracks.Excellent communication and presentation skills; confident in delivering content.A structured thinker who can simplify complexity and act on feedback.Highly organized and comfortable managing multiple projects at once.A proactive, collaborative, self-starting mindset.Fluency in English. Dutch, French or Polish are a plus.🤝 What We OfferA competitive salary package, including all essential extra benefits.Growth opportunities in a fast-scaling tech company.Flexible working hours and the possibility to work from home.A green office located just outside Ghent’s city centre.A driven and inclusive team that loves what they do, with fun extras like team lunches, game nights, weekly catch-ups and even the occasional climbing session.