Customer Engagement Advisor - Remote

About the Opportunity:The organization is a global, digital business services company. The program delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, this team’s global scale and local presence allow it to be a force of good in supporting communities, clients, and the environment.Benefits of working with this team include:• Paid Training• Competitive Wages• Full Benefits (Medical, Dental, Vision, 401k and more)• Paid Time Off• Employee wellness and engagement programsThe organization and YouThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, the program makes people's lives simpler, faster, and safer. The organization helps companies adapt quickly to changing needs, and is inspired to deliver only the best in all activities. You will become a key contributor in making that happen.As the eyes and ears for this team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Did you know that the Chief Client Officer started her career at the organization as an agent and advanced to the pinnacle of the company? Within this team, the sky is the limit!Responsibilities:Your ResponsibilitiesConsumer Engagement Advisor are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.• Support the Care Services staff by answering questions and providing coaching and feedback• Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users.• Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities• Manage specialized consumer support activities via websites• Demonstrate excellent verbal and written communication• Display dependability by being punctual and maintain an acceptable level of attendanceQualifications:• Education: High school diploma; GED equivalent• At least 1 year in a contact center environment• A willingness and desire to provide outstanding consumer service• Excellent technical skills (i.e. Microsoft Excel, Microsoft Word, SharePoint, Microsoft Teams)• Typing 40 WPM• Proven ability to multi-task• Superior communication skills• Must work well, both independently and with a team.• Ability to work in a fast-paced environment and successfully manage a rapidly changing environment• Display receptivity to coaching and feedback, with a desire to learn and improve• People relationship skills• Excellent problem-solving skillsKey Competencies:• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.• Communication: Outstanding communication, listening, and analytical skills.• Organizational Skills: Strong organizational and problem-solving skills.• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.Work from Home Requirements:• Internet Requirements:• Minimum subscribed download rate equal or exceeds 15.0 Mbps• Minimum subscribed upload rate equal or exceeds 5.0 Mbps• ISP must have no packet loss and ping under 50ms• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN• Proof of internet speed required• Clean and quiet workspaceBe Part of the Organization FamilyIt is the program’s mission to always provide an environment where employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. The organization believes that when employees are happy and healthy, productivity, creativity, and engagement increase. The program is committed to providing a workplace that is conducive to happiness and a healthy work-life balance. This team also believes that to be our best selves, it is important to be surrounded by people who are positive, supportive, and challenging. The organization is committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.