Customer Excellence Agent

Is Customer Excellence only a job where you answer the phone?Heck no! We value our Customer Excellence team very highly as they are the pros of all products we offer and all user feedback that we get. We want to be approachable and easy to get in touch with. That’s why we’re always on the lookout for more user-friendly ways of communicating over chat, phone, or email. The journey only starts with Customer Excellence, but they’re also the ones who make our users stay for the full adventure.At Lunar we are democratizing the power of money and changing the way we all bank, pay and invest. We have grown by leaps and bounds since starting out in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Aarhus, Copenhagen, Stockholm and Oslo, as well as employees working remotely across Europe.As we continue to scale our impact, we are looking for a Customer Excellence Agent to help make sure we can ensure and maintain the high quality and level of service that we want to deliver.As our new Customer Excellence Agent you will be part of our Customer Excellence team. The team currently consists of more than 100 amazing individuals working across Denmark, Sweden, and Norway — all of them focused on ensuring that our users love using Lunar — every day. To us, being Customer Obsessed is more than just a buzzword. It’s a way of working. What will you do?You have worked with service and sales for at least 1 yearsYour communication skills are on point, both written and verbally, in Swedish and EnglishYou know how to provide excellent service — and take pride in doing soYou can keep an overview in an ever-changing environmentYou thrive on feedback and understand the importance of both giving and receiving itYou are a problem solver and love finding solutionsWhat are we looking for in you?We're excited to welcome everyone to apply for this impactful role! We can’t wait to follow up with talents who we believe are the best fit based on the following criteria:Handle inquiries from our valued customers — both written and over the phoneUse your knowledge to assess what the individual user needs — and ensure they get itHelp improve and optimize processes and products by providing your feedback and ideasHelp the team to reach and improve own and common goals for service level and efficiencyTake part in building a bank with awesome and talented people🗓 Your shifts will be between 8.00-16.30 every weekday, and you will work in our Stockholm office everyday. Curious about the Lunar culture? 💚Everything at Lunar centers around our core - to challenge. It’s infused into our four values and guides us in how to work together, lead projects, and lead people to reach our mission. Our values aren't just words on a page - they're what make us who we are and shape the vibe of our culture. And trust me, we’re all about the vibe. For a longer read about our culture, click here.Are you ready to join the journey? Apply now and let's find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here 📸, and visit our blog for the latest tech and product insights! 📱🫰Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.