Customer Experience Consultant Adelaide

Hickinbotham is a dynamic and diversified private group based in Adelaide. With over 70 years of family ownership — and a reputation for excellence, innovation, and delivery — the Group’s interests include South Australia’s largest residential building and development business, mortgage broking, and other ventures that contribute meaningfully to our state's future.We are seeking a Customer Experience Consultant to join our high-performing team in our contemporary office near the Adelaide CBD. You will be an “A” player, who brings a pragmatic, can-do attitude, and excellent interpersonal skills.Who We AreAt Hickinbotham, we believe in doing great things with great people. Our values are grounded in humility, honesty, excellence, and continuous improvement. We are proudly customer-focused and results-driven, but we also care deeply about integrity and doing the right thing.We embed lean thinking across every part of our business. From design and construction to stakeholder engagement and operational delivery, this enables us to eliminate waste, empower our teams, and deliver outstanding value to our customers and the community. Our lean culture fosters adaptability, discipline, and a bias to action — with high expectations and high trust.Key Responsibilities For This Stimulating And Rewarding Role IncludeProviding superior service to our clients, including taking a professional approach that upholds the company's service standards and cultureBeing a team player that cares about our clients and understands the importance of five-star customer serviceDeveloping strong client relationships and providing support on a range of enquiriesDelivering regular updates on the progress of our client's homesManaging interactions with clients over the phone, by email and in-personTaking ownership of client queries from start to finishLiaising with clients and external providers in a prompt and professional mannerDiligence with note taking and database managementAlong with being reliable, loyal and trustworthy, a successful candidate will demonstrate the following attributes:Have a strong understanding and belief in the company core values and to treat the core values as a blueprint for behaviourImplement our lean culture as a part of everyday performanceProfessional presentationSuperior written and verbal communication skillsOutstanding attention to detailAbility to work autonomously and collaboratively as part of a teamProven ability to achieve objectives and demonstrate actual resultsFocused, driven and motivatedA positive energy with a 'can-do' attitudeProblem-solving and negotiation skillsAbility to remain calm under pressureExcellent organisational and time management skillsAn ability and desire to think outside the squareIf this is you, and you want to reach your potential while working with the best, this role offers an exciting career opportunity where your hard work and dedication will be genuinely acknowledged and rewarded.Follow us on LinkedIn to learn more about the Hickinbotham Group www.linkedin.com/company/hickinbotham-group