Customer Experience Data Scientist - P&C Retail Insurance Member

How can you make an impact?Bachelor’s degree in Engineering, Mathematics, Statistics, or related fieldsMinimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projectsProficient in relational database concepts and languages such as SQL, TSQL, PL/SQLExperience or knowledge in Big Data and Open Source technologies is a plusStrong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insightsSkilled in defining KPI strategies, growth opportunities, time series analysis, and data visualizationExperience with persona analysis and customer journey mapping methodologiesProficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or RSolid command of Microsoft Office applicationsExcellent verbal and written communication skills, able to present data-driven information clearly and professionallyProven ability to collaborate effectively with cross-functional teams and stakeholdersSelf-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learningFluent in EnglishWhat do we expect you to bring?Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholdersCollaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIsProvide ad-hoc analysis and build automated dashboards to offer clear visibility into business performanceDevelop deep analytical insights into the drivers of product growth and identify areas for improvementLead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analysesMonitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvementPrepare regular dashboards and reports using data visualization tools for various business unitsBuild predictive models such as churn analysis, CLV estimation, and user lifecycle forecastingPartner closely with CX and Marketing teams to create personalized, data-driven campaignsAggregate data from multiple sources to create comprehensive dashboards and presentationsUse customer insights and analytics to propose and implement strategic improvementsAnalyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experienceRecommend data-driven changes to support strategic decision making and business growthStay updated on the latest technology trends and contribute to AI projects using Python and RSupport the development of communication strategies focused on acquiring new customers and retaining existing onesConduct market and sales forecasting studies and prepare detailed forecast analysesWhat we will offer you?CompanyWorking in Green certificated & pet friendly Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.Working in agile, flexible, digital and social cultureFlexible working hoursWorking 40 hours a weekHybrid workingFlex summer (July – August)Part time workingBenefitsYearly bonusHome expense paymentHome office payment (monthly)TransportationLife insuranceEmployer sponsored pension & Family included health insuranceSpecial Allowances (Marriage, newborn etc.)Meal Allowance (Card/monthly)Leave RightsSchool Report Day (Half Day) & First Day of school (Half Day)Allianz day offBirthday day offPaternity Leave – 10 daysMarriage Leave – 5 daysAfter 4 years of work, having extra one day annual leave each year (up to 26 days)Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Join us. Let's care for tomorrow.And there is much more!Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the “Customer Experience Data Scientist - P&C Retail Insurance Member” position.While you await news from us, we would like to share a playlist with you to help you enjoy your time.https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584