Customer Experience Technician

The RoleFisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand.Our OpportunityWe now have a vacancy for a self-starting, experienced appliance service tech for our Auckland region (Central, East and South), providing technical expertise to our valued customers. Our Customer Service Technicians perform service calls and repairs of our products in our customer homes providing "Best in Class" customer service.We recognise the importance of ongoing training and development, and you will also have the opportunity to share your knowledge with others in the wider team. We also understand the importance of juggling a busy lifestyle, so we do our very best to work with our people to provide a good work/life balance, making sure we have the time to create Moments of Delight in our homes as well as in the workplace.Your Key ResponsibilitiesRepair and fully test the operation of the product ensuring full customer satisfaction. Develop and maintain superior product knowledge through all training media, service manuals and training sessions. Complete all paperwork and documents related to service work and cash collection. Maintain and manage spare parts inventory. What You Will NeedEssential appliance repair and troubleshooting experience. Essential relevant Qualifications in Electrical and Appliance Repair. Essential registered Electrical Licence (GAS licence- advantageous). Relevant Qualifications in Electrical and Appliance Repair (Cookware experience desirable). Strong communication skills and strong PC skills. Ability to provide premium customer service. Clean criminal history and driver’s license. Must be physically fit and healthy - pre-employment medical conducted. In Return You'll GetA time schedule that suits you and your busy lifestyle. Best in class training and product knowledge training. Company bonus & Incentive Scheme. Opportunity to work with an innovative company that genuinely care for their people. Ample growth and progression opportunities. Superannuation scheme (above and beyond KiwiSaver). Company van. Substantial product discounts for yourself, friends & family. Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.