Customer Interact Agent (Arabic speaker)

Company DescriptionProperty Shop Investment (PSI), established in 2007, is the largest private real estate company headquartered in Abu Dhabi. Known for its sustainable and dynamic performance, PSI is a platinum real estate company with esteemed developers in Abu Dhabi and Dubai. Our goal is to exceed expectations and influence major milestones in the real estate market by providing a wide range of real estate services. Our core services include property brokerage, development consultancy, real estate marketing, investment advisory, property appraisal, and property & facility management.Role DescriptionThis is a full-time on-site role for a Customer Interact Agent (Arabic speaker). The Customer Interact Agent will handle customer support and service, ensuring customer satisfaction and a seamless customer experience. Responsibilities include managing customer inquiries, providing product information, addressing concerns, and resolving issues promptly and effectively. The role also requires interacting with various teams to enhance the overall customer experience.QualificationsCustomer Satisfaction and Customer Experience skillsCustomer Support and Customer Service skillsStrong Communication skillsFluency in Arabic and EnglishProven ability to handle customer inquiries and resolve issues efficientlyExcellent problem-solving abilitiesAbility to work well in a team environmentExperience in the real estate industry is a plusMake and receive outbound calls to current and potential customers.Address customer inquiries, complaints, and issues promptly and professionally.Provide accurate information about products and services, offering solutions and support.Follow communication scripts and company policies.Manage a high volume of calls efficiently while meeting performance targets.Record call details and customer interactions in the database.Follow up to ensure issue resolution and customer satisfaction.Promote new products, services, and upselling opportunities when appropriate.Assist in preparing property price proposals and monitoring advertisements.Maintain strong customer relationships through clear and friendly communication.Job Location: Abu Dhabi