Customer Onboarding Manager

About WonderkindWonderkind is on a mission to inspire millions of candidates to do the job they love every day.We’ve built a next-gen and AI-powered Talent Attraction platform. It helps companies move beyond job boards, we turn vacancies into scroll-stopping content on mobile and social media.With our brand new solution, WonderApply, we also fix the application experience. No more long or clunky processes. Just simple journeys that match how next-gen talent behaves.To support our growth, we’re hiring a Customer Onboarding Manager for our Acquisition team. You’ll help expand our presence in the UK, US, DACH, and Benelux.Wonderkind is full of ambitious people who want to improve every day. We’re bringing real innovation to an industry that needs change. We need someone driven to help push that forward.About the roleIn this role, you’ll own one of the most critical parts of our customer journey — onboarding. You’re not just executing playbooks; you’re building them. You’ll translate sales wins into successful, long-term partnerships by designing and running onboarding experiences that deliver measurable impact fast.As a crucial part in our Acquisition Team, you will work closely together with our Sales Reps and Sales Lead to drive the new business growth of our companies.You will own your own domain, working on all medium to enterprise size deals and help them to maximise their success and seamlessly adopt our platform into their hiring operations. Your key objective is to guide our customers through a proof of concept, actively contributing to our customer retention and eventually handing the accounts over to our Customer Success Team. Beyond execution of your day-to-day, you will be in charge of constantly reviewing and optimising processes. Playing a key role in bringing valuable customer insights and feedback to our product team, and contributing to shaping our roadmap.Furthermore, you’ll contribute to a dynamic team, sharing knowledge, improving new-business processes, and elevating customer engagement.Critical resultsOnboarding time: Maintaining an average ‘time-to-onboard’ of <21 days.Time to value: Drive strategic collaboration, set realistic and ambitious goals with our customers to showcase the value of our solution. Revenue & margin contribution: Contribute directly to company revenue and growth objectives by executing the commercial aspects of the role. Retention: You’re a key stakeholder in retaining our customers, keeping our retention rate at +90%.Jobs to be doneFrom account creation to building strategic plans and setting our customers up for growth momentum. This is a highly dynamic role, where you will focus on areas like: Account Management: Own your book of business throughout the Proof of Concept phase, guiding customers strategically and ensuring fast, measurable value. This role does not stop at onboarding a customer, your responsibility is to guide our customers through the Proof of Concept and set them up for success. Educate your book of business: Bring knowledge to your customer base, educating them on how to effectively utilise our solutions and social media to transform their hiring strategy. Be the connector: Act as the bridge between our customers and internal teams — translating business needs into scalable solutions and driving alignment between Sales, Product, and Customer Success.Translate problems into solutions: Navigate yourself through recurring, as well as complex, customer challenges. A solution focused mindset is key in this role. Translate data into insights: Leverage campaign and performance data into actionable insights to enable both our customers and the team. You’re safeguarding the joint business cases and your work ensures that every customer sees tangible value fast, turning onboarding into a growth moment, not a handover.Every day will be a different one. It’s your job to be agile, creative and bring great energy to maximise the value in the early stages of the customer journey. What are we looking for?We’re looking for a medior Customer Onboarding Manager with at least 2 years of experience in a similar role, ideally at a SaaS organisation. In order to flourish in the role and within Wonderkind, we’re looking for the following competencies: Customer centric mindset: providing our users with excellent, hands on service. Not only to help them adopt our platform, but forever change their approach to hiring top talent. Sharp and analytical: you master the ability to translate data into actionable insights. Experience in Social Media marketing is not a hard requirement, but having affinity for it definitely is. Solution oriented: Flawlessly navigating around roadblocks is your second nature, you thrive on thinking in solutions and keep pushing forward. Top tier commercial awareness: You’re the bridge between landing and expanding our customers. Understanding the commercial aspects in and around the role comes naturally to you, and you’re able to balance service needs perfectly with commercial impact. Tech savvy: Adopting and applying technical solutions to your work are basic principles to you. You’re challenged to be effective and leverage automation and AI in your day-to-day, maintaining operational efficiency. Winning mentality: You’re in it to win in. Striving for excellence together with dedicated professionals is what you live for. To you, winning means winning together and you should have the desire to contribute and make a lasting impact. Great energy and fun: Yes, work is important and so is professionalism. But as in any job, you’ll spend countless hours with your colleagues. And this should be fun as well, so bringing good spirit and energy is highly important. English and Dutch Speaking: For this role, we’re looking for someone who speaks both English and Dutch. What’s in it for you Money: A base salary between €3.100 - €3.700 gross, depending on relevant experience. More money: A bonus scheme where you can earn up to 10% on top of your annual salary. Holiday allowance: 8% on top of your yearly salary. Sharpen Your Edge: Structured personal development plans, plus direct access to training and coaching that levels up your game fast.Elite Tech Stack: Work with the best tools in the game such as: HubSpot, Genesy.ai, TL;DV, and pro versions of Gemini & ChatGPT.Fuel for Performance: Daily free healthy lunches so you stay sharp and energized.Stay Balanced: Corporate ClassPass account with free monthly credits to hit the gym, yoga, or whatever keeps you moving.