Customer Onboarding Specialist | Mexico

Customer Onboarding Specialist | Help Us Scale Success to Hundreds of New Customers!Profit.co is on fire! Trusted by 50+ Fortune 500 companies, we're revolutionizing how organizations execute strategy. For 7 years, we've been the platform of choice for companies ready to turn ambitious goals into reality through our powerful OKR, KPI tracking, and task management solution.Now we're scaling FAST, and we need a dynamic Customer Onboarding Specialist to join our team and welcome the next wave of customers into the Profit.co family!The OpportunityThis is where growth happens! As we rapidly expand our customer base, you'll be at the forefront—welcoming new customers from day one and guiding them through transformative onboarding journeys. From ambitious startups to established enterprises joining our community, you'll be the person who ensures every new customer becomes a success story.You'll manage multiple onboarding programs simultaneously, building scalable processes that fuel our explosive growth!Your Mission (Should You Choose to Accept It!)Welcome New Customers with Impact: Lead engaging multi-month onboarding programs for our growing customer base across all segmentsScale Onboarding Excellence: Build repeatable, high-quality onboarding experiences that work for 10 customers today and 100 tomorrowInspire Through Training: Deliver energizing product demos, workshops, and training sessions that turn new users into confident power usersBuild Lasting First Impressions: Create meaningful relationships with customers from their very first interaction, setting them up for long-term successCreate & Innovate: Develop onboarding playbooks, training materials, video tutorials, and resources that scale our successDrive Adoption & Value: Track onboarding metrics, celebrate early wins, and ensure customers see ROI quicklyBe the Customer Voice: Partner with Sales, Customer Success, and Product teams to continuously improve the onboarding experienceChampion Strategy Execution: Guide new customers through OKR implementation, best practices, and change management strategies You're Our Perfect Match If You Have3+ years of making customers successful in onboarding, customer success, account management, or implementation rolesB2B SaaS Experience: Proven track record onboarding customers on software platforms and driving adoptionScalability Mindset: You thrive in fast-growth environments and love building processes that scaleHigh-Volume Expertise: Comfortable managing multiple customer onboarding projects simultaneouslyCommunication Magic: Outstanding presentation, training, and relationship-building skills that win customers overOrganizational Superpowers: Master at juggling priorities, meeting deadlines, and keeping multiple projects on trackData-Driven Approach: Love tracking metrics, analyzing patterns, and optimizing for better outcomesTech-Savvy: Experience with CRM tools (Salesforce, HubSpot), customer success platforms (Gainsight, ChurnZero), and project management toolsDiverse Customer Experience: Comfortable working with customers across different sizes—from SMBs to enterprisesOKR Enthusiasm: Familiarity with OKRs, KPIs, or strategy frameworks is a huge plus!Flexibility for US Shift: Ability to work US hours to support our global customer baseWhy You'll Love It HereRide the Growth Wave: Join us at an exciting inflection point—be part of a company scaling rapidly and winning big!Massive Impact: Your work directly influences our growth trajectory and shapes hundreds of customer success stories Proven Track Record: Join a 7-year-old company trusted by 50+ Fortune 500 companies—we're stable AND scaling fastCareer Rocket Fuel: Incredible growth opportunities as we expand—grow your skills and your career with usExceptional Rewards: Outstanding salary + performance bonuses + stock options that grow as we grow + US shift allowanceInnovation Everywhere: Work with AI-powered features and integrations with 100+ tools—we're always evolvingWinning Team Culture: Collaborate with passionate, supportive colleagues who celebrate wins and support each otherMake Your Mark: Shape our onboarding processes and leave your fingerprints on our scaling success Work Hours: US shift timingCompensation: Competitive salary + shift allowance + comprehensive benefits + stock optionsReady to Power Our Next Chapter of Growth?If you're energized by fast-paced growth, love creating exceptional customer experiences at scale, and want to be part of something BIG, this is YOUR opportunity!Don't miss out—Apply now and help us onboard the next generation of successful Profit.co customers!About Profit.co Profit.co is the leading enterprise strategy execution platform trusted by 50+ Fortune 500 companies. Our comprehensive solution combines OKRs, KPIs, task management, and AI-powered insights to help organizations plan, prioritize, and execute with precision.