Customer Operations Assistant

Atlas is building the operating system for restaurants. The easiest way to start, run and grow any restaurant online and offline. Atlas helps restaurants power online storefronts, point of sale, 3rd party logistics, sync with food platforms, activate customer loyalty, connect with other tools, leverage AI and a lot more. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others.Read our hiring memo here.Role informationWe're creating a small pool we can call on to prep and install hardware at merchant sites, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up upTeam: Customer OpsLocation: Singapore, in-personWorking hours: Part-time (contract); :20 hrs/week (varies by season); mostly office hoursPay: $15-20/hour (based on experience & reliability)What You'll DoFollow checklists to prepare and install hardware in Atlas office > then install/deliver to restaurants: Install printers, tablets, stands, kiosks, payment terminals, etcArrange the cables neatly, label the devices, run basic tests, capture photos, and get sign-offs from the onboarding teamDo a light back-office setup when needed (create brands, outlets, menus) for your favourite restaurants in AtlasReport issues fast; escalate when something blocks progress, track stock + place new re-stock orders, etcAny other ad hoc tasks as assigned from time to timeRequirementsHands-on and detail-obsessed; follow checklists preciselyProven experience dealing with customersTech-savvy: pairing Bluetooth/Wi-Fi devices, scanning QR codes, basic network settingsReliable and punctualSpeaks and writes clearly and articulatelyComfortable working on-site in restaurants and lifting/positioning devices/standsAbility to handle ambiguityLives in Singapore and has a valid working passBonus: Proven track record in operations or customer-facing roles, preferably in the restaurant or hospitality industryBenefitsWork with a fast-growing, at the same time, lean and mean team, to make real-world impactHave a lot of ownership and drive your own results and progressionSmart people who sweat the details and push for the highest standardsTraining and in-house opportunities to help you grow