Customer Operations Manager

📍 Location: Kraków (hybrid role)📄 Contract Type: B2B🕒 Availability: Full-time💰 Rate: Competitive, depending on experience🌟 We’re hiring: Customer Program Manager Are you ready to lead complex, strategic programs that deliver real customer value? We’re looking for a Customer Program Manager — a proven leader who can connect vision, strategy, and execution to drive business outcomes and customer satisfaction.💼 What you’ll do:Lead programs consisting of multiple interdependent projects that deliver end-to-end value to our customers.Define program vision, strategy, and governance to ensure alignment with business objectives.Manage program performance, financials, and profitability while maintaining high delivery quality.Provide leadership and mentorship to Project Managers, acting as the first point of escalation.Oversee planning, resource allocation, stakeholder engagement, and communication across all workstreams.Identify and manage risks, drive program-level change management, and ensure smooth transition to operations.Collaborate closely with Sales and Business Development to identify new opportunities and support presales and renewals.Engage with partners and subcontractors to ensure seamless delivery and commercial alignment.Contribute to Cisco’s Program Management community by sharing lessons learned, best practices, and supporting strategic initiatives.🌍 Scope & Complexity:Typically responsible for one medium-sized, complex customer program involving multiple teams and dependencies.May serve as Service Transition Lead during presales engagements.Programs are of moderate to high complexity, requiring strong cross-functional coordination and stakeholder management.🎓 What we’re looking for:Bachelor’s degree (or equivalent experience) and 10+ years of experience in project/program management — ideally in IT, telecommunications, or a related field.Proven ability to lead large-scale programs, manage financials, and drive results in complex environments.Exceptional communication, stakeholder management, and leadership skills.✨ Why Cisco? At Cisco, you’ll work with some of the brightest minds in the industry, leading initiatives that make a real impact for our customers and communities. Join us and help shape the future of connected experiences.