Customer Operations Specialist - Flexible

First, Let’s Introduce OurselvesFlexischools is Australia’s #1 school ordering app, helping around 2,000 schools streamline canteen orders, uniform shops, events, and payments. We enable cashless convenience for parents and more efficient operations for schools.We are a profit-for-purpose business, using technology and customer support to improve school communities.✨ We're passionate about building a diverse and inclusive tech team.We proudly support women in tech groups, including Tech Career Paths 4 Girls, and are committed to creating a workplace where everyone feels supported and empowered to grow.Our ValuesAt Flexischools, our values guide everything we do, from how we support our customers to how we collaborate as a team. They reflect who we are and how we show up every day.People at the HeartWe are guided by what matters most to our customers, teammates, and communities.Innovate for ImpactWe use curiosity and data to deliver innovations that make a lasting impact.Own it. Fix it. Learn it.We take responsibility, act fast, and learn from every experience.Further, TogetherWe work as one, collaborating with trust and purpose to achieve more together.Flexi Vibe (not a value, but the energy that underpins them all)Flexi Vibe captures the energy and spirit of being part of Flexischools. It’s how we show up for each other and our customers, human, thoughtful, respectful, and full of celebration for others.What You’ll DoDeliver Outstanding Customer Service – Spend the majority of your time on the phone, responding to inquiries and ensuring every interaction is positive, solutions-focused, and efficient.Support Parents & Schools – Help customers navigate our platform, troubleshoot issues, and provide clear, empathetic guidance.Drive Customer Satisfaction – Handle account, order, and payment queries with accuracy and care, ensuring timely resolutions that make customers feel valued.Resolve & Escalate Issues – Liaise with canteens, parents, uniform shops, and event organisers to resolve service-related concerns, escalating technical issues as needed.Collaborate Across Teams – Work with Product, Sales, and Operations teams to ensure customer feedback drives service improvements.What We’re Looking For✅ Customer-Focused Mindset – You genuinely enjoy helping people and solving problems.✅ Excellent Phone Communication Skills – You love talking to people and making their day easier.✅ Calm & Empathetic Problem-Solver – You handle challenges with patience and confidence.✅ Strong Attention to Detail – You follow processes accurately and efficiently.✅ Tech-Savvy – Comfortable navigating online platforms and learning new tools.✨ Nice to Have (But Not Required!) – Previous experience in a customer service or call centre environment, or familiarity with Hubspot and SaaS platforms.