Customer Performance Manager

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.Our mission: to bring health in people’s hands by making self-care as simple as it should be for over half a billion consumers worldwide.At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers.Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.Find out more about our mission to bring health in your hands at www.opella.com.Purpose Of The RoleThe Customer Performance Manager is responsible for developing and executing strategies that optimize customer performance. Leveraging data insights and market trends, the Customer Performance Manager focuses on maximizing customer profitability while identifying new growth opportunities This role ensures effective implementation of commercial policies, pricing strategies, product mix at customer level. The position requires strong analytical skills, commercial acumen, and the ability to collaborate cross-functionally to deliver sustainable business acceleration.Key ResponsibilitiesCustomer and Channel MixDrive the route-to-market strategy, including channel and customer segmentationDefine and implement customer commercial conditions in alignment with the Commercial PolicyDevelop efficient incentive strategies across customers and the portfolioEstablish best-in-class Joint Business Plans (JBPs) with clients in Romanian marketLead continuous improvement in Revenue Growth Management through programs and change processesEnsure full compliance with company policies and proceduresCo-lead a customer-facing team to strengthen collaboration and partnerships with clientsCustomer Promotional EffectivenessDesign a promotional framework for each customer aligned with brand strategyTranslate brand price positioning into effective promotional activitiesContinuously improve promotional ROI and accelerate sell-out performanceIdentify trade spend inefficiencies and collaborate with Key Account Managers to optimize themMonitor channel performance and provide actionable insights and recommendationsCustomer Capability GrowthFoster collaboration with commercial and shopper teams, acting as a strategic business partnerEstablish an operational rhythm to enhance effectiveness in customer engagementOversee the commercial planning process within the JBP framework (annual and quarterly)Track and analyze financial KPIs (ROI, GTN, Customer P&L)Assess market trends and competitor activities to identify new business opportunitiesRequirementsMinimum 5 years’ experience in Revenue Management in pharmaUniversity degree in econometrics, economics or engineeringStrong analytical thinkingExcellent Excel knowledge as a mustFluent in English and Romanian.Strong analytical, strategic, and creative problem-solving skills.Demonstrated leadership and ability to drive cross-functional collaboration.Our OfferAn international work environment, in which you can develop your talent and realize ideas and innovations within a competent teamAccess to internal recruitment and development libraries - you can create your own career path within Opella; your professional development will be supported purposefullyFlexible home office policy, with a possibility to work up to 2 days of time from homeAn attractive package of benefits, including company carEmployee Assistance Program (mental health support, legal and financial consulting)Gender neutral paid parental leave as well as volunteer days.We Are Challengers.We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do ThingsAll In Together: We keep each other honest and have each other's backs.Courageous: We break boundaries and take thoughtful risks with creativity.Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.Join us on our mission. Health. In your hands.www.opella.com/en/careers