Customer Relations Advisor

Kylemore Cars is Irelands leading independent used car retailer, with +1000 cars in stock. We are currently recruiting an Accounts Administrator to join our Accounts Team.Reporting to the Financial Controller, this role will be key in supporting the Business, Sales Team & Service Centre with a focus on customer experience and satisfaction.This exciting role is a great opportunity for someone who wants to work in a fast paced and growing business.Key Duties And Responsibilities:Welcome customers and direct them to relevant person.Manage the central phone lines and provide support for relevant teams including updating relevant template for internal communications.Customer care and escalation to relevant Manager where required.Administrative duties including reception log, sign in/sign out sheets and footfall monitoring.Supplies maintenance and ordering.NCT Refund and customer referral management.Updating Core system for customer reviews.Change of Ownership for customer (support for team).Management of spare key process.Ad hoc tasks assigned by line manager.SkillsExcellent interpersonal and communication skills for dealing with customers, colleagues and external third parties.Must speak fluent English.Ability to adapt to a new CRM system.Strong attention to detail.Ability to work well in a process driven environment.Ability to self-prioritise tasks.Skills:Assisting Customer Inbound Customer Service Complaint Handling Call Center ServicesBenefits:Competitive Salary Training and Development